💼 Payment Processing Specialist

BackrZone is a leading crowdfunding platform that connects entrepreneurs, creators, and investors in a secure and efficient environment. We are on a mission to revolutionize the crowdfunding industry, and we need a passionate Payment Processing Specialist to join our team and help streamline our payment operations.

Your Role

As a Payment Processing Specialist, you will manage the payment lifecycle from start to finish, ensuring that all transactions are accurate, secure, and processed in a timely manner. You'll also be responsible for monitoring and resolving payment-related issues, ensuring that both users and investors have a seamless experience on our platform.

Key Responsibilities

💳 Payment Processing Management: Oversee the entire payment processing cycle, ensuring smooth and efficient transactions for all users.
🔍 Transaction Monitoring: Identify and resolve discrepancies, delays, or issues promptly.
🔗 Payment Gateway Integration: Work with the IT team to ensure optimal payment gateway functionality.
📞 Customer Support: Assist users with payment-related inquiries and resolve issues professionally.
🔒 Compliance & Security: Ensure payments meet all financial regulations and security standards.
📊 Reporting & Reconciliation: Track and reconcile payments, ensuring accurate records.
🛠️ Problem Resolution: Quickly resolve any payment-related issues, working with internal teams when necessary.
💡 Continuous Improvement: Suggest process enhancements to improve the payment workflow.

Qualifications & Skills

Must-Have:

✔️ 2+ years of experience in payment processing or financial operations.
✔️ Solid understanding of payment gateways, merchant accounts, and financial transactions.
✔️ Excellent attention to detail and organizational skills.
✔️ Proficiency in Excel or Google Sheets for reporting.
✔️ Experience with payment reconciliation and reporting.
✔️ Strong problem-solving skills and a customer-focused mindset.
✔️ Fluent in English (written and spoken).

Nice-to-Have:

➕ Familiarity with payment security standards like PCI-DSS.
➕ Experience with accounting software such as QuickBooks or Xero.
➕ Knowledge of chargeback management.
➕ Fluency in French or another language is a plus.

Why Join Us?

• 💵 Competitive salary: С$ 28 per hour.
• 🌍 Remote work: Work from anywhere within Canada.
• 🕒 Flexible hours: You can work part-time or full-time between 9 AM to 5 PM, with flexible start and end times.
• 📅 Paid training: All training will be provided during your 14-day probationary period, which is paid weekly.
• 🚀 Career growth: Opportunities for advancement within our rapidly growing company.
• 🌟 Collaborative team: Join a motivated, innovative team and be part of something groundbreaking.
• 🧘 Work-life balance: We support a healthy balance and offer flexible work arrangements to help you thrive.

How to Apply?

Ready to help us make payment processing smooth, secure, and seamless? If you have the experience and passion to excel in this role, we'd love to hear from you! Please submit your resume, a cover letter, and any relevant certifications. In your cover letter, tell us why you're excited to join BackrZone and how your expertise can improve our payment processes.