BackrZone is a leading crowdfunding platform that empowers entrepreneurs, startups, and creators to raise capital through innovative, blockchain-based solutions. Our mission is to provide a transparent, secure, and user-friendly platform that connects investors and creators in the world of crowdfunding. As we continue to grow, we are looking for a dedicated Client Relations Coordinator to join our team and enhance our clients’ experiences.

Your Role

As a Client Relations Coordinator, you will play a vital role in ensuring that our clients – ranging from entrepreneurs and project creators to investors – have an exceptional experience with the BackrZone platform. Your primary responsibilities will involve managing client inquiries, resolving issues, providing ongoing support, and building long-term relationships with clients. You will also assist in the administration of blockchain-based payment systems for crowdfunding transactions.

This position offers a great opportunity to work in a dynamic and fast-paced environment with a rapidly growing platform that is at the forefront of the crowdfunding industry.

Key Responsibilities

• Client Support: Respond to client inquiries via phone, email, or chat, providing timely and helpful assistance.
• Onboarding: Guide new clients through the process of setting up their accounts, creating campaigns, and using the platform effectively.
• Issue Resolution: Troubleshoot and resolve client issues, ensuring a smooth and positive experience.
• Client Relations: Build and maintain strong relationships with both project creators and investors, offering personalized advice and assistance as needed.
• Payment Management: Assist clients with blockchain-based transactions (Bitcoin, Ethereum) and ensure that crowdfunding transactions are completed accurately.
• Campaign Support: Provide guidance to clients on running their crowdfunding campaigns, offering best practices and tips for success.
• Feedback Collection: Gather client feedback on their experience with BackrZone and relay insights to the product and development teams for continuous improvement.
• Documentation: Maintain accurate records of client interactions and transaction details in the platform's CRM system.
• Cross-functional Collaboration: Work closely with the marketing, product, and development teams to ensure client needs are met and expectations are exceeded.

Qualifications & Skills

Must-Have:

✔ 2+ years of experience in client relations, customer support, or a similar role.
✔ Familiarity with blockchain technology and cryptocurrency (Bitcoin, Ethereum).
✔ Strong communication skills with the ability to explain technical concepts to non-technical clients.
✔ Exceptional problem-solving skills and a calm, professional demeanor when handling client issues.
✔ Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
✔ Experience with CRM software (e.g., Salesforce, HubSpot) and support ticketing systems.
✔ Strong organizational skills and attention to detail.
✔ Fluency in English (written and spoken).

Nice-to-Have:

➕ Experience in the crowdfunding or fintech industry.
➕ Knowledge of project management tools (e.g., Asana, Trello).
➕ Familiarity with customer service platforms (e.g., Zendesk, Freshdesk).
➕ Multilingual skills are a plus.

Why Join Us?

• Competitive salary and performance-based bonuses.
• Remote work flexibility: Work from anywhere in Canada with flexible working hours.
• Work-life balance: Enjoy a supportive and balanced work environment.
• Career development opportunities: Gain exposure to the growing field of crowdfunding, blockchain technology, and fintech.
• Collaborative team culture: Join a team that values creativity, inclusivity, and continuous improvement.
• Health and wellness benefits (if applicable).

How to Apply?

Are you passionate about client relations and looking to work with an innovative and fast-growing crowdfunding platform? Apply now by submitting your resume and a cover letter explaining why you’re the ideal candidate for this role. Please highlight your experience in client support, especially in the context of blockchain or crowdfunding.

At BackrZone, we are changing the way people access funding and invest in projects. Join us and be part of a revolutionary movement in the crowdfunding space! 🚀